What is your wax made of?
We use soy wax made of high quality which gives great scent release. We also use wax friendly dye and biodegradable glitter to add extra sparkle to our wax!
How do I use a wax melt?
Our snap bars are designed to easily "snap" off chunks to be melted. One chunk should give off around 9 hours worth of scent release. You can use either an electric or tealight burner but we recommend tealight burners as they reach hotter temperatures so provide better scent release.
When can I receive my order?
We aim to dispatch orders within 7-10 working days. We lovingly hand pour in small batches which can cause time delays during busy periods.
How will you send my order?
Orders are sent via standard 48 hour postage with the Royal Mail. This does not require a signature at delivery. If you are not home at time of delivery Royal Mail will leave a calling card detailing how to collect your items.
What if there is an issue with my order?
If you are unhappy with your item, please email email@example.com. Items can be returned within 14 days of receiving delivery and must be unused and in it's original packaging. The customer is responsible for the postage costs of returning the item. Sadly items that have started to be used cannot be returned.