What is your wax made of?
We use soy wax made of high quality which gives great scent release. We also use wax friendly dye and glitter to add extra sparkle to our wax!
How do I use a wax melt?
Our segment pots are designed to easily snap away, giving you 6 individual segments to be melted. One segment should give off around 9 hours worth of scent release. You can use either an electric or tealight burner but we recommend tealight burners as they reach hotter temperatures so provide better scent release.
When can I receive my order?
We aim to dispatch orders within 7-10 working days. We lovingly hand pour in small batches which can cause time delays during busy periods.
How will you send my order?
Orders are sent via standard 48 hour postage with the Royal Mail. This does not require a signature at delivery, however the parcel is too big for your letterbox and you are not home at time of delivery, Royal Mail will leave a calling card detailing how to collect your items.
What if there is an issue with my order?
If you are unhappy with your item or their is a fault, please email firstname.lastname@example.org with your order number and complaint. Items can be returned within 14 days of receiving delivery and must be unused and in their original packaging. The customer is responsible for the postage costs of returning the unwanted items. Sadly items that have started to be used cannot be returned.